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ClaimsActive provide clients with the ability to
outsource claims lodgment, processing, resolution or such modules as they
require. We tailor our services to meet our client’s needs, so we are very
accustomed to working through options and planning.
Our established and proven inbound/outbound facility
has the capability to integrate all types of digital, traditional media and
systems.
This provides our clients with maximum convenience
whilst ensuring the efficient management of the claims reporting process.
The ClaimsActive contact centre
has the ability to open at times best suited to our clients requirements,
particularly during peak claims periods. Partnering with ClaimsActive can ease
the burden of staffing, rostering and training during those peak and trough
periods and emergency contact facility can be added to cover 24/7 if required.
ClaimsActive has the ability to provide staff able to
perform the duties in line with World Best Practice. We take pride in the
quality of our staff and their ability to deliver at the highest standard for
our clients. This is maintained through our Quality Assurance programs, covering
training, motivation and monitoring of staff performance.
Whether it be first lodgement/reporting of claim,
provision of additional information or simply following up on the progress of
their claim your client will be handled quickly and efficiently.
Claim tracking, reporting and auditing-
our web based systems enable our national staff network and clients the ability
to track and interact with any claims handler throughout the life of the claim,
twenty four hours, seven days per week via any secure internet connection. Every
step leaves a fully transparent and auditable trail.
Automotive Claims -
Estimage processing for all automotive claims enabling complete online recording
and real-time tracking of the repair and assessment progress. The system
provides automated performance and cost control reporting for our clients.
Settlement
and Recovery –
The claims team will manage the claim to a cost
effective settlement whilst adhering to pre determined time standards and
ensuring that any recovery potential is identified and vigorously pursued from
third parties. ClaimsActive has access to a large pool of experts in all facets
of claims management for all types of claims.
Loss
Adjusting
– ClaimsActive can provide a transparent loss
adjusting service via an extensive network of 160 adjusters located in over 50
offices in all states of Australia. Alternatively, adjusters nominated by the
client can be appointed and managed.
Risk Management reporting, Claims Cost and Premium Impact Services – these
services are tailored to each clients requirement to provide valuable
information vital in the management of claim costs, risk assessment and premium
calculation.
National Coverage
–While we have a centralised contact centre, offices are located in all
states, territories and key regional areas enabling quick, efficient accessing
and management of claims. Our spread of facilities helps to keep claims costs
down by reduced travel time translating into improved customer satisfaction.
Service Provider Management – ClaimsActive
have developed and managed a network of professional service providers around
Australia including loss adjusters, medical providers, investigators, suppliers,
builder, repairers and legal providers to deliver best practice for our clients.
Authorisation and Payments
– these services are designed to fit with our client’s business rules and
financial requirements and follow strict audit guidelines.
ClaimsActive can provide a full range of claim
management services in the following broad categories –
Motor Vehicle
Commercial
& Industrial Property
Home and Contents
Public liability
Business
We can also tailor our service to specialist lines as
required:
Marine
Agriculture
Machinery
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to
receive, record, verify and update your insureds' records in realtime.
world
class claims management process for all insurance claims services.
we
have the facilities to integrate with our clients' own systems.
